Raquel Lugo

Director, Field Service & Mexico Operations

Raquel Lugo’s dedication to our members is evident in her management of the field service department. She and her field service team work directly with our members and participants on enrollment, orientation, claims and benefits inquiries and general customer service in the field. With her extensive knowledge of our México Panel program, she serves as a trusted liaison with our contracted providers across the border. She has more than 18 years experience working in the health care benefits industry. Raquel is bi-literate and specializes in translation of documents  which has proven to be an added value for our organization and our members.

When she’s not on the road, Raquel paints every day after work and loves to ride her bike.