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Frequently Asked Questions

Eligible health benefit plan enrollees may appeal claims that have been denied in whole or in part, or authorizations that have been disapproved.

Appeal Process:
Please note that the following language applies to most WGAT health benefit plans, however, the language of your health benefit plan is controlling and applicable in the event of a conflict between your health benefit plan and these instructions.

Eligible health benefit plan enrollees may appeal claims that have been denied in whole or in part, or authorizations that have been disapproved. Appeals must be in writing and sent to Western Growers Assurance Trust (“WGAT”) at the following address:

WGAT Claims
P.O. Box 2220

Newport Beach, CA 92658-8952

Please complete in the entirety the WGAT Appeal Form. Importantly, in your appeal please provide the reason(s) you disagree with the denial of the claim.  Your written appeal must be filed within 180 days from the date the notice of denial was mailed to you as indicated on the postmarked envelope unless your health benefit plan states otherwise. For example, some plans require an appeal to be filed within 60 days from the date the notice of denial was mailed to you as indicated on the postmarked envelope. You may request copies of any documents created by this office regarding your denial and WGAT may make a reasonable charge for the copies.

Claims Payment Questions:
Email: customerservice@wgat.com

Phone: 800-777-7898
Fax: 949-809-8938

You can reach our Enrollment and Billing departments in several ways:

Email: Eligibility@wgat.com
Phone: (888) 464-8837
Fax: (949) 809-8939

Mail:

Western Growers Assurance Trust
P.O. Box 2130
Newport Beach, CA  92658

Ordering a new ID card is easy using our convenient online tool, HealthView.

Login to HEALTHVIEW 

  1. Enter your member ID and suffix
  2. Enter Password
  3. Click Login
  4. Click on Request ID card
  5. Verify your address is correct
  6. Select Reason for New Card
  7. Click Request ID card

You will receive your new ID card via mail within 5 to 10 working days.

To order a temporary ID card:

Login to HEALTHVIEW 

  1. Enter your member ID and suffix
  2. Enter your Password
  3. Click Login
  4. Click on Request ID card
  5. Click on Generate Temporary ID Card

A temporary ID card will be emailed to you in minutes!

If you are a new or existing Cedar Provider and need to update your information, please click the button below to download the fillable form.  

Email the completed form to: ProviderContracts@wgat.com

Covid 19 Response

Dear Valued Members,

These are unprecedented times for us all. As we face new and daily challenges brought on by the Coronavirus (COVID-19) pandemic, I wanted to personally reach out and let you know that WGAT is here for you. Our business and services are considered essential, so we will continue to be fully operational and work tirelessly to address any questions or concerns during this time.

Like many businesses, WGAT has transitioned most of its employees to remote work accommodations. The health and safety of our members, employees, and communities are at the forefront of our efforts to ensure a seamless transition while providing exceptional service.

Our members should expect the same level of excellence from WGAT. Our customer service team is on hand and ready to assist you, Monday through Friday, 7 a.m. to 5:30 p.m. P.T. at 800.777.7898. If you are unable to call during business hours, our automated system is available 24 hours a day, seven days a week and offers quick and convenient access to frequently requested information.

In the coming days and weeks, we will continue to actively monitor this pandemic to ensure our team is prepared and ready to support you in any way possible. I’ve never been more proud of the hard work and dedication shown by our team. We at WGAT consider it a privilege to be able to continue our operations, without interruption, through this trying time.

I wanted to thank everyone who has reached out in the spirit of helping others. We will get through this together, and I appreciate the strength of our members, employees and communities more than ever.

Sincerely,

David Zanze,
Executive Vice President, Western Growers Assurance Trust

Customer Service

If you are unable to call during business hours, our automated system is available 24 hours a day, seven days a week and offers convenient access to frequently requested information.